September/October 2003
Volume 28, Number 4

Mix and Match

Dress up your workday wardrobe with one of these new bags and briefs! Clockwise from top left: ZERO Halliburton's #FBT5 5" Flap Briefcase in black Ballistic twill and leather, $300. Monarch's Lucas #8122-17 Flap-Over Expandable Messenger Bag in black 600d polyester, $24.99. Luggage America's Olympia #BC-900 Laptop Function Business Case in Ultralite Ballistic nylon with neoprene shoulder strap, $129.99. McKlein USA's #80714 Detachable Wheeled Computer Case in brown full grain Nappa leather, fits laptops up to 17" screen, $180.

Photographer: Kerry Pittenger
Casual Friday Paper Doll Book
By Kerry Milliron
Illustrated by Richard Waldrep
A Random House Punch & Play Book
Text copyright © 2001 by Random House, Inc. Illustrations copyright © 2001 by Richard Waldrep. All rights reserved under International and Pan-American Copyright Conventions. Published in the United States by Random House, Inc., New York, and simultaneously in Canada by Random House of Canada Limited, Toronto. Random House and colophon are registered trademarks and Random House Punch & Play is a trademark of Random House, Inc. First Edition. Printed in the United States of America, May 2001.

The Business Issue

Editor's Note
"Quite a Caseload."
by michele marini pittenger

Travel Tidbits
Travel news from around the world.

All-Industry News
Business Briefs — travel, association, retail, vendor, and trade show news. 

TGA News
Information and Association updates, and Democracy in Action profiles.

Back to Business
The business case market has undergone significant changes in the past decade. Because of this, business and computer case manufacturers have been busy developing new concepts that match a case's design with a person's individual needs. by john misiano

Mix and Match: Business Cases for Every Occasion
The world of computers, more women in the workplace, and the change in acceptable business attire have contributed to a broader definition of what a business case is.
by michele marini pittenger
photographs by kerry pittenger
art direction by kim wong

Eye on Business
The State of Retail and the Travel Goods Industry Today
Since January 1, travelers have had to deal with more stringent security at airports as a result of the terrorist attacks two years ago on New York and Washington, DC. Air travel has slowly increased, but the war in Iraq, SARS, and a stagnant economy continue to adversely affect sales of travel goods products. by john misiano

Shop Talk
The Customer is Not Always Right, But Should Always Be First
Putting the customer first goes beyond the creation of products and services. When stores develop systems and structures with the aim of servicing customers, they have fewer mistakes, complaints, and returns. by david and lorrie goldsmith, metamatrix consulting group llc

People, Places and Things
News about industry people and products.

Ad Index

Industry Events

Featured Companies

Marketplace

A Perspective
"What's Next?" 
by anne l. decicco, cae